Our lobby is open Monday through Friday, 8 a.m. to 4:30 p.m. (closed on holidays).
Customer Service staff is available to take phone calls Monday through Friday from 8 a.m. to 5 p.m. at 909-866-5050.
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Water Service Rules and Regulations - BBLDWP Rules and Regs
If you receive a call from someone posing as a DWP representative saying your water will be shut off if you do not pay immediately via credit card or Western Union, it is a scam. PLEASE DO NOT GIVE THEM YOUR CREDIT CARD OR OTHER PERSONAL INFORMATION
The DWP does not take payment by credit card over the phone or request credit card information over the phone. The DWP does not take payments from Western Union or other quick cash companies.
If you believe you have been involved in this scam, please file a police report by calling 909-866-0100 and file an online report at: StopFraud.gov.